tps1.clean.hyattresidenceclub.comHyatt Residence Club

RESIDENCES RESORT SPACES SERVICES HEALTHY STEPS FAQS Open the Door to a New Day in Clean OUR CARE & CLEANLINESS COMMITMENT Vacations are made for relaxation. At , we remain committed to upholding high standards of cleanliness – so you can vacation with peace of mind. This commitment is an important expression of our purpose: to care for people so they can be their best – now and in the future. RESIDENCES Your Clean Retreat Throughout your residential-style retreat, your private vacation spaces now undergo an even more robust regimen of cleaning protocols in preparation for your arrival. Use of hospital-grade disinfectants Extra focus on high-touchpoint surfaces Comprehensive laundering protocols Disinfecting wipes for your use RESORT SPACES YOUR RELAXING PLACES With increased cleaning frequency and enhanced cleaning processes, you’ll find a higher level of clean throughout common areas, too. High-Touch Surfaces Extra focus and frequency on: Elevators, elevator buttons Handrails Door handles/knobs Switches/electronic controls Flat surfaces Hand Sanitizing Stations In high-traffic public spaces: Primary exits and entrances Lobby/front desk Elevator landings Food & Beverage entrances Fitness center entrance Social Distancing Guidelines A full spectrum of signage throughout each property, plus: Altered traffic flow to support 6-foot spacing Removed brochure racks Removed unnecessary furnishings Public Restrooms Elevated cleaning protocols, as well as: Closure of some stalls and other facilities to allow for social distancing Auto (touchless) soap dispensers with antibacterial soap Disabled air-blow hand dryers, paper products provided SERVICES WHAT WE’RE DOING Your vacation residence and resort are cleaned utilizing our enhanced cleaning processes. At each resort, a dedicated Hygiene Manager is responsible for the property adhering to new enhanced cleaning protocols, including: Colleague certification, trainings and recertification process for hygiene and cleanliness Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces and areas such as lobbies, guestrooms, restaurants, recreational areas, public restrooms, fitness centers, elevators, all employee areas, and more Protective face coverings and other personal protective equipment worn by resort colleagues, as applicable for their positions Resort colleagues also receive daily health screenings before each shift HEALTHY STEPS WHAT YOU CAN DO You can help us to care for the well-being of all members, guests and colleagues by following these recommended actions: Thank you for social distancing by maintaining a 6-foot distance from others Wash your hands for at least 20 seconds with soap and water or use hand sanitizer Do not shake hands or engage in any unnecessary personal contact Wear a face covering to protect yourself and others Avoid any public space and refrain from travel if you have a cough, fever, or generally feel unwell For guidelines and a list of COVID-19 symptoms from the Centers for Disease Control and Prevention, please visit CDC.gov . Confident In Our Care We want you to feel at ease when you visit your relaxing vacation retreats, knowing you’ll experience the quality you expect from the brand. Our Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best — now and in the future. At , we want every member, guest and colleague to feel confident that each aspect of our commitment is designed with their wellbeing in mind. ENHANCED CLEANING AND SAFETY STANDARDS FAQ 01 What steps are you taking overall at the resorts to enhance cleaning in response to COVID-19? While the daily health and safety measures that were already in place at our resort properties are intended to address a broad spectrum of viruses, including COVID-19, we have implemented and continue to implement expanded cleaning and safety protocols working with various industry leaders — from enhanced public area cleaning and modified in-residence processes to personal protective equipment and daily health screenings for our resort colleagues. We have adjusted our resort operations to support social distancing and decreased gathering sizes. These adjustments have been in response to governmental mandates that continue to be implemented, as well as guidance issued by governmental authorities, including the Centers for Disease Control and Prevention (CDC). We have taken these measures in an attempt to assist with the health and safety of our members and guests, as well as that of our colleagues. We are focused on your safety, which is why we clean and disinfect following procedures recommended by third-party cleaning experts and in alignment with procedures from the CDC and other governmental authorities, as applicable for our resorts. Our colleagues continue to receive training by industry-leading cleaning experts on proper disinfection procedures. Now more than ever, we are ready to take care of you. 02 What steps are you taking at the resorts to enhance common area cleaning? We follow cleaning and sanitation protocols to help ensure the resorts are disinfected in an effort to help keep you safe. Examples of specific steps that we continue to take to perform enhanced cleaning in common areas such as lobbies, include but aren’t limited to: Increased cleaning and disinfecting frequency is taking place in common areas between 7 a.m. and 11 p.m., with hospital-grade disinfectant products, Providing hand sanitizer stations at high-traffic public spaces, and Increased cleaning and disinfecting frequency is occurring in public restrooms, using hospital-grade disinfectants. 03 What steps are you taking at the resorts to enhance residence/in-room cleaning? Examples of specific steps that we continue to take to perform enhanced residence/unit cleaning after an member/guest’s departure include, but aren’t limited to: Each residence/room is cleaned, with particular attention paid to high-touch surfaces, such as light switches, door handles, remote controls, countertops, climate controls, and appliance doors using hospital-grade disinfectants, Removal and replacement of all unused linen/terry from residences, Removal and replacement of all unused bathroom amenities, such as soap and shampoo, and Removal and replacement of all opened paper products, such as toilet and facial tissues. 04 What type of cleaning chemicals are you using to support your enhanced cleaning processes? has long-standing relationships with several industry-leading providers of disinfectants and continues to work closely with these suppliers to identify processes and products to continue to attempt to mitigate risk of illness. 05 I have seen communications from Hyatt Hotels Corporation outlining steps that are being taken to enhance cleaning protocols and processes across its branded hotels in response to COVID-19. Are these processes being implemented at the resorts? is continuing to work closely with Hyatt Hotels Corporation, its licensor, to identify products, resources, and processes that might further supplement the enhanced cleaning protocols that we have already deployed across our resorts. 06 Will housekeeping services be provided on my upcoming vacation? In support of continued enhanced public area cleaning, enhanced residence/unit departure cleans, and for the health and safety of resort colleagues, daily housekeeping service, such as daily tidies, is currently unavailable. However, your resort housekeeping team will be happy to fulfill any requests for delivery of extra terry/linen or amenities during your stay. 07 What steps is taking to promote social distancing at the resorts? In addition to complying with any specific directives that may be issued by government authorities, examples of steps that are being taken to promote social distancing include, but aren’t limited to: Installation of signage across the resort to remind members, guests, and colleagues of...